Bilingual Technical Representative


H.C. Duke & Son LLC is seeking a Bilingual Technical Representative to provide customers with technical troubleshooting, service, parts ordering, training and sales support. The ideal candidate will be a self-starter, hardworking, efficient and detail-orientated with a “can-do” attitude. Other essential skills include problem-solving, multi-tasking, proper phone etiquette, and excellent verbal and written communication skills.


RESPONSIBILITIES
  • Provide customer service support by answering calls & providing technical support to field service technicians, distributors, and end-users to resolve equipment malfunctions
  • Take parts orders, modify existing orders, track & expedite orders
  • Maintain call reports, equipment quality and service history records
  • Answer questions regarding the features and benefits of our products
  • Participate in design and production problem resolution through quality reporting
  • Support sales managers and provide organization-wide communication
  • Support sales department with training to obtain and maintain chain accounts
  • Review operation and service manuals
  • Assist in technical training of field service representatives
  • Travel includes, but is not limited to, attending 3-4 trade shows per year, conducting technical and operational field training, conducting seminars within domestic and international markets
  • Additional duties as assigned
Requirements
  • Bilingual in English and Spanish - must be able to read, write and speak English and Spanish
  • Ability to travel internationally
  • Ability to speak in front of large groups
  • Degree from 2-year technical refrigeration program or 5 years refrigeration experience
  • EPA Certified in Proper Refrigerant Practices
  • Excellent electrical and mechanical troubleshooting capabilities
  • Strong communication & organizational skills
  • Must be teamwork-oriented and able to build strong customer relationships
  • Computer skills should include Excel, Outlook, Word; SAP a plus
TO APPLY: Please send resume & salary requirements to jobs@hcduke.com